Online casinos that only use games from one software company are virtually extinct at this point, and CasinoLuck is one of the new breed of sites with content deals from multiple developers despite the fact that they’ve been around since 1999. Their licenses are held in Curacao and the United Kingdom, and they have a very good reputation for quick withdrawals. With more than a decade and a half in the industry, this is a site that has proven themselves time and time again, and they have virtually no flaws in their operation.
Software and Content
There are multiple software providers represented at this online casino. The Microgaming Quickfire platform probably offers the most games, but this is combined with titles from Net Entertainment, BetSoft, Play’n Go, iSoftBet and a number of others. All of these games are combined into a really easy-to-use layout that runs in your web browser, so you can connect and play no matter what kind of operating system you use. This includes a mobile platform, so it’s easy to see that they’re trying to cater to a wide audience here.
The bonus selection at CasinoLuck is just the tip of the iceberg when it comes to their promotional schedule. They make their sign-up bonus really easy to use with a simple 20x play-through requrement on a 100% up to £50 + 50 Spins in Starburst. Each month, you can also get a 50 percent reload bonus, and it’s capped at £200 each deposit. However, this reload only has a 13x wagering requirement, and that’s because they adjust the play-through based on the percentage match instead of the maximum size of the bonus, which is the fairest way to do it.
Other promotions run regularly. They’re a big fan of slot tournaments, and they have an atypical format for them that allows players to get in on the action on an even playing field regardless of the stakes they play. Other events like leaderboard competitions run regularly, and free spins offers come up pretty often, especially for new games. The point here is that you’ll get value in several different ways, and that makes them stand out from a lot of the competition that might have boring schedules full of the same old reload bonuses over and over again.
The selection of currencies at CasinoLuck follows the pattern of them making themselves available to players all over the world. A total of at least 24 different currencies can be used for deposits, play and withdrawals, and this is paired up with over 12 languages. A ton of banking methods are offered including popular credit cards and electronic wallets. The standard selection of Neteller, Skrill, MasterCard, Visa, Maestro, Solo, EcoCard, Paysafecard and tons of other options are up 24/7 with quick withdrawals and fast deposits.
If you pick up more than £50,000 in non-progressive jackpot winnings in a single month, then you’re limited to €25,000 in withdrawals per month. We want to re-iterate that this does not apply to progressive jackpot wins, which are paid in a lump sum. This could be considered a minor weakness, but it’ll apply to very, very few players ever, and it’s much more favorable than most withdrawal policies for non-progressive wins at online casinos.
Support and Customer Service
There are two main options or customer service here: live chat and email. No telephone support is offered, and that’s probably the only real weakness that this site has, even though it won’t affect the vast majority of players. The live chat option is probably the most popular, and you can access it in a single click from the game screens, the game lobby, the mobile platform or their website. They have quick and friendly service, and it’s available 24/7/365.